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Queensgate
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Practice Information

Queensgate Medical Centre opened in 2015 with Directors Dr Richa Singh and Dr Karen Majda who have served the Canning Vale and surrounding community for 40 years combined.


Queensgate Medical Centre practice information can be found below and throughout on our website. Should you wish to obtain a hard copy, please click here for a copy of our practice information sheet. Alternatively, please call our team on 08 9456 1811 to assist with any queries you may have.

Emergencies

For emergencies such as chest pain, collapse, sudden onset of weakness or severe shortness of breath, please call for an ambulance on 000.
The closest hospitals to Queensgate Medical Centre are St. John of God Murdoch, Fiona Stanley Hospital or Armadale Hospital.

Poisons Information Line: 13 11 26

Languages

Queensgate Medical Centre welcomes and caters to patients belonging to different cultural backgrounds. The below doctors are fluent in the following languages:

  • Dr Richa Singh: Hindi

  • Dr Jackline Oku: Afrikaans

  • Dr James Paratore: Italian 

  • Dr Bernice Lim: Mandarin (limited)

  • Dr Humera Khanum: Urdu, Punjabi, and Hindi

  • Dr Sukanya Arunachalam: Tamil and Hindi

  • Dr Tooba Toor: Urdu, Hindi and Punjabi

Accessibility and Parking

Lift and stair access is available. Ample parking is available with level ACROD parking available at the practice entrance and adjoining the ambulance bay on the upper level. Upper level car parking is available for ease of access to the practice.

Practice Services include:

  • Paediatric/Child Health: Developmental checks, Childhood Immunisations, Paediatric mental health support and management and Perinatal, infant, child and adolescent medicine.

  • Women’s Health Care: Cervical Cancer Screening, Breast Checks, Pre-conception planning, Post Natal Care, Menopause and hormonal changes. Mirena (IUD) & Implanon insertions and Removals

  • Men’s Health: Services include Prostate & Other Cancer Screening, Mental Health, Sexual Health, Sleeping Difficulties

  • Older Adults: Managing Chronic Conditions such as Osteoarthritis, Osteoporosis, Chronic Pain, Asthma and Emphysema, Skin Conditions, Skin Cancers, Diabetes, Heart Conditions such as Atrial Fibrillation and Heart Disease, Dementia, ACAT Referrals, Home Health Assessments, Home Medicine Management and Preventative Cancer Screening.

  • Heart Health: ECG, Cardiovascular Assessment, Management of Cholesterol, High Blood Pressure and Heart Checks.

  • Mental Health: Depression and Anxiety Management for Children, Adolescents and Adults, Postnatal Depression, Dealing with suicidal and self-harm feelings and thoughts and Medication management.

  • Immunisations: Childhood Scheduled Immunisations, Flu Vaccines, COVID-19 Vaccines (Pfizer & Novavax), Catch Up Vaccines and Travel Vaccines.
    Queensgate Medical Centre is a Yellow Fever Accredited Practice.

  • General Medicine: Prescriptions, Medical Certificates, Injuries, Cuts and Wounds, Minor Procedures, Allergic Reactions, Spider Bites, Skin Cancer and Mole Checks, Immunisations/Vaccinations, Diabetes Assessment and Management, Blood Pressure Management, Asthma / COPD Management, Pain Management, Musculoskeletal Conditions & Weight Management.

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Billing

Queensgate Medical Centre is a mixed billing practice with a discount given to concession card holders and teenagers 13-19 years of age. Children under the age of 12 years will be bulk billed.

Payment is required on the day of consultation. Our reception staff can assist you to claim your Medicare rebate. Should your account not be settled on the day, it will incur account keeping fees at the end of the 30-day term. If the account remains unpaid after 30 days, the account will be handed over to our debt collector where additional fees will apply.

Appointments

Appointments can be made online 24 hours a day, 7 days a week via our website or by contacting or reception team on 08 9456 1811. Appointments for immunisations and vaccines will also require a visit with our practice nurse. Please let our reception team know when making your appointment.

Longer Consultations

Please let our reception team know if you need longer appointments for complex issues, mental health consultations or multiple issues.

Telehealth Consultations

Telehealth is a method of delivering healthcare that involves the use of information and communications technology. Telehealth can be used to provide diagnosis, treatment, preventative and curative aspects of healthcare services. Appointments can be conducted through telephone or video consultation.

To be eligible for a Medicare rebate for our telehealth services, patients must have had a face-to-face consultation with their GP (or another GP in the same practice) in the 12 months before the telehealth service. 

If the appointment is regarding your child, your child must be present during the consultation as this is a Medicare requirement.

To participate in a Telehealth session with a doctor you will need:

  • A private and comfortable space

  • A reliable phone line

 

​We also recommend that you limit  all distractions in both your physical environment and your devices to ensure your full focus can remain on the consultation.  Please also avoid driving, eating and/or drinking alcohol during the appointment.

Late or Non Cancellation of Appointments

Please provide a minimum of 2 hours notice if you are unable to attend your appointment. We can relocate your appointment to someone on our waiting list. If an appointment is missed or reception is not adequately notified a late or non-cancellation administration charge will apply.

 

Communications Assistance

Patients who require communication assistance are asked to let reception staff know When making the appointment. Please see our Frequently Asked Questions Page for further information.

 

Test Results

If you need to follow up or discuss results, please make an appointment to see your treating doctor. Reception staff are not able to give results to patients.

 

Home Visits

Home visits may be available for regular patients whose condition prevents them from attending the surgery. Assessment via telehealth will be conducted in the first instance.

 

Engaging with Other Services & Referrals

Our doctors are keen to liaise with other health professionals involved in your care. Please provide details of your health care provider involved in your care.

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