Frequently Asked Questions

At Queensgate Medical Centre, you are in safe hands with a team of doctors, nurses, and administrative staff who are trained to the highest professional standards. 

Below are some common questions we have answered to assist you in your health care journey. If you have any further questions, please call our friendly reception team on 08 9456 1811 who would be happy to assist you. You can download a copy of our practice information sheet here.

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Emergencies

If you have an emergency please telephone 000 or go to your nearest Emergency Department.

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Are we accepting new patients?

We most certainly are. For new patients, we request longer consultation for your first appointment. Please let our reception team know you are new to the practice when making your booking. We look forward to meeting you!

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How can I transfer my medical records to Queensgate Medical Centre?

When you register as a new patient, we will not automatically gain access to your previous health information. 

To ensure that we have all the information we need to continue your care seamlessly, you may wish to request a transfer of your records from your previous practice.
Please ask our reception team for a transfer of records form and once signed and completed, we will send the form to your previous clinic who will transfer your records to our practice.

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Your previous practice may charge a fee to cover the administrative cost, prior to sending your medical record in a confidential encrypted format to us. Once received, we then securely upload the electronic data file into our medical practice software and integrate it into the ongoing medical notes we record.

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My Health Record

My Health Record is an online summary of your key health information. You can register here for a personally controlled 'My Health Record' and have important health information like allergies, current conditions and treatments, medicine details, pathology reports or diagnostic imaging scan reports digitally stored in one place. 

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Do I need an appointment for repeat prescriptions?

Yes, an appointment is required for all repeat scripts.
However, we have a script clinic service unique to Queensgate Medical Centre. 

This service enables you book a quick bulk-billed phone call with a doctor for a repeat prescription without attending the practice or without the cost of a full appointment!

Our patients are very welcome to come in for our script clinics under the conditions:

• You are a current patient with us

• It is a repeat prescription (not a new prescription)

• It is not an authority script (Schedule 8 Medication)

• The appointment is for the script only. No additional consultation will be provided.

If you meet these requirements your visit will be Bulk Billed to Medicare and the script can be sent direct to your pharmacy, collected from the practice or sent to your mobile phone via an e-script. (Text message).
 

We do require a booking for our script clinics so feel welcome to call our receptionists on 9456 1811 to secure your place!

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Communication Services

Translator and interpreter services, such as AUSLAN and the National and Relay Service are also available for clients requiring these services. If you speak a language other than English and require help, a telephone interpreting service is available free of charge. If you (or a family member or friend) require this service, please inform the receptionist when making your appointment or telephone the interpreting hotline on 131 450

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Languages

Queensgate Medical Centre welcomes and caters to patients belonging to different cultural backgrounds. The below doctors are fluent in the following languages:

• Dr Richa Singh: Hindi

• Dr Jackline Oku: Afrikaans

• Dr James Paratore: Italian

• Dr Tooba Toor: Urdu, Hindi and Punjabi

• Dr Sukanya Arunachalam: English, Tamil and Hindi

• Dr Bernice Lim: Mandarin

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Afterhours Services

Should you require a doctor to visit you after the surgery is closed, please call (The Western Australian Deputising Medical Service) WADMS on 08 9321 9133.

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Practice Communication Policy

Your call will be answered politely and efficiently. All telephone messages will be passed on to the Doctor or Nurse who will respond according to the urgency as determined by the Doctor or Nurse. If you have a query or message for the doctor, staff will relay it to the doctor via an internal messaging system. Staff will only interrupt a consultation if the problem is life-threatening.

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Emails may be sent to reception@qgmedcentre.com.au but may not be read on the same day so patients are advised to phone for urgent issues.

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Privacy Act

Queensgate Medical Centre has procedures, protocols and systems in place to ensure compliance with the Australian Privacy Principles. Queensgate Medical Centre will collect personal information for the primary purpose of managing a patient’s healthcare and for financial claims and payments. Personal health information is private & confidential. We have various protocols to ensure confidentiality. Should you require a copy of our Privacy Policy, please ask our reception team.

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Safe Workplace for Our Staff

Queensgate Medical Centre management will aim to provide a safe workplace for our doctors, nurses and staff. We will not tolerate any abuse of our staff. Anyone who does not adhere to this standard will be asked to leave the premises immediately and notes will be transferred to another practice of your choice.

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Complaints and Feedback

We value your opinion, respect your rights as a patient and welcome your feedback. We invite you to fill out a feedback form or suggestion note located in our waiting room or email our reception team at reception@qgmedcentre.com.au. We will follow up on all feedback and suggestions. A response will be provided where requested.

 

Should you have a complaint about our service for any reason, you are invited to fill in one of our feedback forms or contact our practice manager via email at admin@qgmedcentre.com.au

The practice manager will contact you to discuss further.
In the case that you feel your issue has not been resolved you may take your complaint to the Health and Disability Services Complaints Office.

Health and Disability Services Complaints Office.

GPO Box B61

PERTH

WA 6838

 

Phone:             (08) 9323-0600

Fax:                 (08) 9221-3675

Email:              mail@hadsco.wa.gov.au

Website:          https://www.hadsco.wa.gov.au/home/

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